IT Technician (NOC) - Technology

Kuala Lumpur •  Business •  Contract

Provide support services for Metro-E network and all above system, software and hardware including Jabatan Laut Malaysia (JLM) and LKIM (Lembaga Kemajuan Ikan Malaysia) users and attend to any problem regarding Internet Subscriber or VOIP services to tenants.

Job Requirements

  • At least Diploma in Information Technology (IT) or any related field.
  • Experience in Network Monitoring System is an added advantage.
  • 1 year experience in a related field.
  • Have skills in common operating, software proficiency, collecting data and information, computer troubleshooting, and documenting and recording information.
  • This position requires monitoring 24/7
  • To ensure response time to complaints via phone, whatsapp or email within a time frame.

Responsibilities

  • To provide support services for Metro-E network and all above system, software and hardware including Jabatan Laut Malaysia (JLM) and LKIM (Lembaga Kemajuan Ikan Malaysia) users.
  • Operate, admin and support of MRANTI System and Network which includes the Metro-E Network, Domain Controller, Monitoring System, IP-PABX system, email system, servers and SAN storages, surveillance system, managed services etc.
  • Provide support and attend to any problem regarding Internet Subscriber or VOIP services to tenants.
  • To monitor, acknowledge and take action on any triggered alarm on the monitoring system ensure that all aspects of the Metro-E network and its system application are in good functional condition.
  • To ensure that daily operation of the system runs in good condition.
  • Diagnostic, resolve, record and report all error conditions resulting from the system.
  • To ensure all incidents on the system and network escalated to the second level within time frame.
  • To ensure all customers are updated on major incidents and notifications sent within the time frame if any.
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Malaysian Research Accelerator for Technology and Innovation
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https://mranti.my

Without the right platform, ideas are just ideas. At MRANTI, we provide our community of researchers and innovators with the right platform for ideas and purposeful innovations to thrive and make an impact.

Enabled by the Government, Industry, Academia and Community each stage of your innovation journey is supported and accelerated to commercialisation.

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