Community Support Associate
Business • PermanentWe are looking for vibrant young men and women to join our team! If you're looking for a community and client support role in the proptech industry, you've come to the right place!
Job Requirements
Job Requirements
-Good communication skills and proficient in both written and spoken English and Bahasa Malaysia
-Ability to speak Mandarin and/or Cantonese is a plus point
-Is a Malaysian citizen
-Able to navigate MS Office (Word, Excel, and PowerPoint)
-Customer-oriented, with a high level or urgency and speed in support
-Able to work well independently but at the same time a dynamic team player
-Client support experience is helpful, but fresh graduates with a passion for proptech are encouraged to apply
Responsibilities
Your role will require you to:
-Setup new clients with their subscribed services
-Onboard new clients onto the MHub platform
-Provide training, tutorial, and guidance to said clients, either physically or virtually. Travelling is required for physical training.
-Provide technical assistance and product support for your client accounts
-Consult and advice clients on effective SOPs to bring about effective digital transformation in their work practices
-Manage the submission and tracking of bugs and enhancement requests with the product development team and providing timely updates to clients/the community
Offer: 2500 - 3000
Campus ID: C436279 EKYC Verified MaGIC Alumni
https://mhub.my/
MHub is the number 1 property transaction platform in Malaysia that connect property developers , real-estate agents, lawyers, bankers and buyers to digitally transform the traditional property transaction from pen and papers by providing an end-to-end digital experience to all stakeholders. Currently, MHub is serving more than 500 projects nationwide from over 70 property developers, transacted more than 55k bookings with value more than RM 20 billion.
